The Department of Home Affairs will extend operating hours at all modernised offices until 19:00 from: Monday 3 February 2020 until 28 February 2020.
This means these Home Affairs offices will serve clients from 08:00 in the morning until 19:00 on weekdays, for the whole month, excluding weekends. The Department will ensure that everyone who is inside an office at the time of closing shall receive the service they require.
Office Managers/Supervisors are to apply their discretion to close the office 30 minutes before knock-off time, subject to the number of people being served. This is to allow officials to conclude all the necessary work before 19:00. The Department encourages people intending to visit their offices to do so as early as they can on their preferred day.
Applications for and collection of smart ID cards and passports will be prioritised during the extended operating hours. Other services such as the issuance of birth certificates, death certificates and applications for amendments and rectifications will also be rendered.
The Department urges people who had applied for smart ID cards more than two weeks ago to visit the offices where they had applied for the documents, to collect them. On average, the Department has around 400 000 uncollected smart ID cards nationwide, since inception.
Issued by the Department of Home Affairs.